Frequently Asked Questions
Frequently Asked Questions
Questions before you unleash some KLF chaos? Here are the answers to the stuff customers ask most.
How long will my order take?
KLF products are made to order. Production is typically 2–7 business days. Estimated total delivery is 7–19 business days in the United States, 2–20 business days in the United Kingdom, and 12–20 business days in other international destinations. These are estimates, not guarantees. See our Shipping Policy for full details.
What if my order arrives damaged, defective, misprinted, or incorrect?
Contact us within 30 days of delivery. If the item is damaged, defective, misprinted, or different from what you ordered, we'll provide a replacement or refund at no additional cost when the claim is approved. Photos may be required so we can document the issue.
What if I ordered the wrong size?
Unworn, unwashed apparel in its original condition may be eligible for one size exchange within 30 days of delivery. Customers are responsible for return shipping unless KLF sent the incorrect size. Replacement availability depends on the product and size.
Can I return something if I changed my mind?
Eligible unused and unworn merchandise may be returned within 30 days of delivery. For non-defective returns, customers are responsible for return shipping. Approved returns may be issued as store credit or exchanged for another eligible product. Original shipping charges are non-refundable unless the return resulted from an error on our part.
Are any products excluded from ordinary returns?
Yes. Return eligibility can be limited for personalized or custom-made products, underwear and intimate apparel, worn swimwear, food or beverage products, Final Sale items, and products that have been worn, washed, altered, or damaged after delivery. Defective or incorrectly fulfilled products are still covered regardless of category. See the Refund Policy for the complete rules.
What if I'm unsure about sizing?
Because KLF products come from multiple product lines and production partners, fit can vary by item. Check our Sizing & Fit guide and any product-specific fit or measurement information shown on the product page. If you still need help, contact us before ordering with the product name and size you're considering.
Will everything in my order arrive in one package?
Not always. Products can be made by different production partners, so a single order may arrive in more than one shipment.
Do you ship internationally?
Yes. Available destinations and shipping options are shown during checkout. International customers may be responsible for customs duties, import taxes, VAT, or other local charges.
Do I need an account to order?
No. Customer accounts are optional. You can check out without creating one.
Is checkout secure?
Yes. Checkout is powered by Shopify, and supported digital-wallet options can appear when available for your device and order.
How do I contact KLF about an order?
Use our Contact page or email kuntsliveforever@gmail.com. Include your order number so we can find the order faster.
Where can I read the full store policies?
Our Shipping, Refund, Privacy, Terms, Contact, and other store policies are linked throughout the site footer.
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