Refund policy

Returns & Defect Guarantee

We want you to be happy with what you ordered. If something isn't right, contact us within 30 days of delivery and we'll work with you to make it right.

Defective, Damaged, Misprinted, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.

We'll provide a replacement or refund at no additional cost to you. Photos of the item may be required so we can document the problem with our production partners.

Size Exchanges

Ordered the wrong size? We get it.

Unworn, unwashed apparel in its original condition may be eligible for one size exchange within 30 days of delivery.

Customers are responsible for return shipping on size exchanges unless the incorrect size was sent by us. Replacement availability may depend on the product and size ordered.

Changed Your Mind?

Eligible unused and unworn merchandise may be returned within 30 days of delivery.

For non-defective returns, customers are responsible for return shipping. Approved returns may be issued as store credit or exchanged for another eligible product.

Original shipping charges are non-refundable unless the return resulted from an error on our part.

Items That Cannot Be Returned

For health, hygiene, customization, or production reasons, certain products may not be eligible for ordinary returns, including:

  • Personalized or custom-made products

  • Underwear and intimate apparel

  • Swimwear that has been worn or had hygiene protection removed

  • Food or beverage products

  • Items marked Final Sale

  • Items that have been worn, washed, altered, or damaged after delivery

Defective or incorrectly fulfilled products are still covered regardless of category.

How to Start a Return

Contact KLF with your order number, the item you want to return or exchange, and the reason for the request.

If the item is damaged, defective, or incorrect, include clear photos showing the issue.

Do not send products back without contacting us first, as return instructions may vary depending on where the item was fulfilled.

Refunds

When a cash refund is approved, it will be issued to the original payment method. Processing times after approval depend on your bank or payment provider.

International Customers

Nothing in this policy limits consumer rights provided by applicable local law. Customers in jurisdictions with mandatory cancellation, return, or refund rights retain those rights where applicable.